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Have a question, need a quote, or want to schedule a pickup? We'd love to hear from you. Our team responds within 24 hours.
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Our Information
Address
1234 Pallet Way
Riverside, CA 92501
United States
Business Hours
Monday – Friday: 7:00 AM – 5:00 PM
Saturday: 8:00 AM – 12:00 PM
Sunday: Closed
Serving Southern California & Beyond
Based in Riverside, we serve the entire Southern California region with pickup and delivery. We also ship pallets nationwide for bulk orders. No matter where you are, we can help.
Getting Here
Directions from major Southern California areas to our Riverside facility.
From Los Angeles
Take I-10 East to I-15 South, exit University Ave, right on Pallet Way.
Approx 60 miles, 1–1.5 hours
From San Diego
Take I-15 North, exit University Ave, right on Pallet Way.
Approx 100 miles, 1.5–2 hours
From Orange County
Take CA-91 East to I-15 South, exit University Ave, right on Pallet Way.
Approx 45 miles, 45 min–1 hour
Nearest Airport
Ontario International Airport (ONT) — the closest major airport to our facility.
25 minutes away
What to Expect When You Visit
We make every visit smooth, safe, and efficient.
Free Parking
Large lot accommodating semis, flatbeds, and personal vehicles. No meters, no hassle.
Visitor Check-In
Sign in at the front office upon arrival. A safety vest will be provided for your visit.
Facility Tour Available
See our recycling process in action. Schedule your tour in advance by calling or emailing.
Loading Dock Access
Drive-through loading for quick pickups. Our team assists with forklift loading at no extra charge.
Response Time Guarantee
We guarantee a response to every inquiry within 24 hours. For urgent needs, email with "URGENT" in the subject line and we'll respond within 4 hours during business hours.
Our team handles an average of 200+ inquiries per week — your message won't get lost.
Frequently Contacted For
Here are the most common reasons businesses reach out to us.
Bulk Pallet Quotes
Get competitive pricing on orders of 100+ pallets with volume discounts and flexible delivery schedules.
Custom Pallet Engineering
Need a non-standard size, load rating, or material? Our team designs pallets to your exact specifications.
Recycling Pickup Scheduling
Schedule regular or one-time pickups for your used pallets. We handle the logistics from your dock to ours.
Buyback Program Enrollment
Turn your used pallets into cash. We buy back pallets in reusable condition at competitive market rates.
Delivery Scheduling
Coordinate delivery windows that work with your receiving schedule. Same-day delivery available for local orders.
ISPM-15 Compliance Questions
Need heat-treated, stamped pallets for international shipping? We provide certified ISPM-15 compliant pallets.
Detailed Office Hours
Different departments, different hours. Here is exactly when you can reach each team.
Sales & Quotes
Quote requests submitted after hours are processed first thing the next business day.
Delivery & Logistics
Dispatch begins at 5:30 AM to accommodate early delivery windows.
Warehouse & Pickup
Customer pickups are processed at our loading dock. No appointment needed.
Accounts & Billing
Invoices are sent within 24 hours of delivery. Net 30 terms for established accounts.
Human Resources
Walk-in applications accepted. Bring a valid ID and two references.
After-Hours Emergency
For urgent delivery issues or safety concerns only. Leave a voicemail and we will return your call within 1 hour.
Driving Directions & Landmarks
Our facility is located at 1234 Pallet Way, Riverside, CA 92501, in the industrial zone south of the 91 Freeway near the intersection of University Avenue and Iowa Avenue. We are approximately 1.5 miles east of the I-15/CA-91 interchange.
Look for the large “Riverside Pallet Co.” sign visible from Pallet Way. Our entrance is on the north side of the building, directly across from the FedEx Ground distribution center. The main office entrance is the glass door to the left of the loading dock.
For GPS navigation, use the address 1234 Pallet Way, Riverside, CA 92501. Both Google Maps and Apple Maps will route you directly to our front gate. If using a semi-truck, approach from Iowa Avenue heading south to avoid the residential neighborhood on Pallet Way north.
Exit University Ave, east 1 mile, right on Iowa Ave, left on Pallet Way
Exit Iowa Ave, south 0.5 miles, right on Pallet Way
Iowa Ave to Pallet Way (avoids residential streets)
Iowa Avenue & Pallet Way
Our 5-acre Riverside facility with 40,000 sq ft of covered processing space and dedicated truck staging areas.
Department Directory
Reach the right person the first time
Bobby Martinez
General Manager
Business partnerships, strategic accounts, facility tours, and media inquiries.
Maria Gonzalez
Sales Manager
New customer quotes, volume pricing, product recommendations, and custom pallet requests.
James Thompson
Logistics Coordinator
Delivery scheduling, route planning, pickup coordination, and fleet status updates.
Sandra Lee
Operations Manager
Production status, quality concerns, heat treatment certificates, and facility operations.
David Nguyen
Accounts Manager
Invoices, payment terms, credit applications, and account statements.
Rachel Torres
HR Coordinator
Job applications, interview scheduling, employee verification, and workplace safety.
Response Time Details
We take response times seriously. Here is exactly what you can expect for each type of inquiry.
Standard Quote Request
Most quotes are returned same-day during business hours. Complex or custom requests may take up to 24 hours.
Urgent Quote (Subject: URGENT)
Include URGENT in your email subject line during business hours for expedited processing.
General Inquiry
All inquiries receive a personal response from a team member — never an auto-reply.
Delivery Scheduling
Delivery coordination is handled same-day during dispatch hours (5:30 AM - 6:00 PM).
Quality Complaint
Quality issues are escalated immediately to our operations manager. Replacement or credit issued within 24 hours.
Billing Inquiry
Accounts team processes all billing questions during standard business hours.
After-Hours Emergency
For delivery emergencies or safety issues only. Call our after-hours line and leave a message.
Frequently Asked Questions
Common questions about reaching us and what to expect
What is the fastest way to get a quote?
Call our sales team directly at (951) 555-0101 during business hours for an immediate verbal estimate. For a formal written quote, submit the contact form on this page or email sales@riversidepalletco.com with your pallet type, quantity, and delivery location. Most written quotes are returned within 4 hours during business days.
Can I visit your facility without an appointment?
Yes, walk-ins are welcome during business hours for purchasing or picking up pallets. However, if you would like a full facility tour to see our recycling and repair operations, we recommend calling ahead to schedule a time so we can assign a guide and ensure the production floor is accessible.
Do you have a customer portal or online ordering system?
We are currently developing a client portal that will allow you to check inventory availability, place repeat orders, view invoices, and track deliveries. The portal is expected to launch in Q3 2026. In the meantime, our sales team handles all orders via phone and email with fast turnaround.
What if I need pallets after business hours?
For genuine emergencies, call our after-hours line at (951) 555-0199 and leave a voicemail. An on-call team member will return your call within 1 hour. For non-urgent needs, email us anytime and we will process your request first thing the next business day.
How do I set up a recurring delivery schedule?
Contact our logistics coordinator James Thompson at james@riversidepalletco.com or (951) 555-0102. He will work with your receiving team to establish a standing delivery schedule — weekly, biweekly, or monthly — with a consistent delivery window that fits your operations. No long-term contract required.
What information should I have ready when I call?
For the fastest service, have the following ready: the type of pallet you need (new, recycled, or repaired), the quantity, any specific dimensions or load requirements, your delivery address, and your preferred delivery date. If you are an existing customer, have your account number or company name ready.
Do you offer support in Spanish?
Yes. Several members of our sales, operations, and warehouse teams are fluent in both English and Spanish. You can request Spanish-language support when you call, or note it in your email. All forms and invoices are available in English; bilingual invoice support is planned for 2026.
What is your service territory?
We provide direct delivery service throughout Southern California, including Riverside, San Bernardino, Los Angeles, Orange County, San Diego, and Ventura counties. We also run scheduled routes to the Central Valley and offer LTL freight shipping nationwide for bulk orders. For specific availability in your area, contact our logistics team.