CustomerTestimonials
Don't just take our word for it. Hear from the businesses that rely on Riverside Pallet Co. every day.
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What Our Clients Say
We switched to Riverside Pallet Co. two years ago and our pallet costs dropped 40%. The quality of their recycled pallets is indistinguishable from new. Their delivery reliability is the best we've experienced in 15 years of operations.
During harvest season, we go through 3,000 pallets a week. Riverside Pallet has never missed a delivery. Their heat-treated pallets meet all our food safety requirements and their team actually understands agriculture timelines.
The heavy-duty pallets from Riverside handle our concrete and tile loads without any issues. We used to lose product from broken pallets — that problem is completely gone since we started working with them.
Riverside Pallet's recycling program is a key part of our ESG reporting. They provide detailed documentation of our environmental impact — pallets diverted from landfill, CO₂ saved, trees preserved. Our board loves the numbers.
As a small manufacturer, I appreciate that Riverside treats my 200-pallet order with the same care as their big accounts. Bobby and his team are responsive, fair, and always willing to work with our schedule.
We needed consistent GMA pallets for our 12 distribution centers across SoCal. Riverside set up a managed program with weekly deliveries and spent-pallet retrieval. It runs itself — which is exactly what we wanted.
Riverside's food-grade pallets passed our SQF audit without a single finding. Their commitment to cleanliness and traceability sets them apart from every other pallet supplier we've used.
Pharmaceutical logistics demand precision, and Riverside Pallet delivers it. Uniform dimensions, clean surfaces, and batch traceability on every load. They understand that for us, a defective pallet isn't an inconvenience — it's a compliance risk.
By the Numbers
Our track record speaks for itself
More Client Experiences
Stories from across our service territory and industry spectrum
We run a 24/7 bottling operation and cannot afford pallet supply disruptions. Riverside set us up with a standing weekly order of 800 GMA pallets. In 18 months, they have never been late — not once. The consistency is remarkable for a company this size.
We needed export-grade pallets with ISPM-15 stamps for container shipments to Japan and Korea. Riverside provided not only the pallets but complete documentation packages that sailed through customs without a single hold. They understand international compliance.
Cost was the initial reason we switched to recycled pallets. But what kept us was the service. Our account manager Maria knows our business inside and out. She proactively adjusts our orders based on seasonal demand patterns she has learned over three years.
Food safety is non-negotiable in dairy. Riverside provides clean, heat-treated pallets with batch traceability that satisfies our SQF auditor every time. When we had a rush order during a recall situation, they delivered 500 pallets in 4 hours. That saved our operation.
We operate 6 distribution centers across Southern California and needed a single pallet supplier who could service all locations on different schedules. Riverside built a custom delivery program that covers all 6 sites with tailored quantities and delivery days. Simplified our entire operation.
Our brand promise is sustainability, so our supply chain has to match. Riverside provides quarterly environmental impact reports that we include in our annual sustainability disclosure. Our customers love seeing the numbers: trees saved, CO2 avoided, water conserved. It is real and verifiable.
Industries We Serve
Our client base spans dozens of industries, each with unique pallet requirements. Here is how our active client portfolio breaks down.
Food & Beverage
28%Dairies, bakeries, beverage distributors, produce packhouses, and food manufacturers requiring food-grade, heat-treated pallets with full traceability.
Manufacturing
22%Auto parts, electronics, consumer goods, and industrial product manufacturers needing consistent supply of standard and custom-sized pallets.
Logistics & 3PL
18%Third-party logistics providers, freight companies, and distribution centers managing multi-client pallet inventory across multiple facilities.
Retail & E-Commerce
12%Big-box retailers, e-commerce fulfillment centers, and retail distribution hubs requiring high-volume standard GMA pallets with consistent quality.
Agriculture
8%Farms, packhouses, nurseries, and agricultural cooperatives in the Central Valley and Inland Empire needing seasonal surge capacity.
Building Materials
6%Lumber yards, concrete suppliers, tile distributors, and hardware chains requiring heavy-duty pallets rated for 3,000+ lb loads.
Pharmaceuticals
4%Pharmaceutical manufacturers and medical supply distributors requiring clean, uniform pallets with batch documentation for regulatory compliance.
Other
2%Government agencies, nonprofits, event companies, and specialty applications including custom-built crates, platforms, and display structures.
Case Study Highlights
Detailed examples of how we solve real supply chain challenges
Pacific Coast Distributors
Pacific Coast was spending $180,000 annually on new pallets and sending 15,000+ used pallets to landfill each year. Their ESG reporting requirements demanded a more sustainable solution, but they could not compromise on quality or delivery reliability.
We designed a full pallet lifecycle management program: supplying recycled Grade A pallets for outbound shipments, collecting spent pallets from their 8 distribution centers weekly, and providing quarterly environmental impact reports for their ESG disclosures.
- 42% cost reduction ($75,600 annual savings)
- Zero pallets to landfill (15,000+ diverted annually)
- 12 tons CO2e avoided per year
- SQF audit passed with zero pallet-related findings
Mountain West Logistics
Operating 6 distribution centers across SoCal, Mountain West was managing 6 different pallet vendors with inconsistent quality, pricing, and delivery schedules. Procurement complexity was consuming 20+ hours per week of staff time.
We consolidated all 6 facilities under a single supply agreement with customized delivery schedules, consistent grading standards, and a single point of contact. Our logistics coordinator built delivery routes that service all 6 sites with optimal efficiency.
- Single vendor replacing 6 separate suppliers
- 35% cost savings through volume consolidation
- 20 hours/week freed from procurement team
- 99.5% on-time delivery across all 6 locations
Golden State Dairy Cooperative
During a product recall requiring emergency redistribution, Golden State needed 500 food-grade, heat-treated pallets within 4 hours. Their regular supplier quoted 3-5 business days. Every hour of delay risked product spoilage valued at $50,000+.
Our sales team received the call at 6:45 AM. By 7:00 AM, our warehouse team was pulling and staging inventory. By 10:30 AM, two flatbed trucks delivered 500 Grade A heat-treated pallets to their Riverside processing facility, fully documented.
- 500 pallets delivered in 3 hours 45 minutes
- Zero product spoilage (est. $200,000+ saved)
- Complete ISPM-15 documentation provided on delivery
- Client signed 3-year exclusive supply agreement afterward
Awards & Recognition
Industry acknowledgments and community honors
SoCal Business Journal — Green Business of the Year
Recognized for our zero-waste operations, reforestation program, and leadership in sustainable pallet recycling across the Inland Empire.
NWPCA Environmental Stewardship Award
The National Wooden Pallet and Container Association honored our industry-leading 98% material recovery rate and carbon-neutral operations commitment.
Riverside Chamber of Commerce — Employer of the Year
Recognized for creating quality jobs, investing in employee development, promoting from within, and supporting local workforce development programs.
EPA SmartWay Excellence Award
Awarded for exceeding SmartWay fuel efficiency benchmarks by 18% and demonstrating year-over-year improvements in fleet emissions reduction.
Cal/OSHA VPP Star Designation
Our facility earned the highest level of workplace safety recognition from California OSHA, with an injury rate 75% below the industry average.
Inc. 5000 — Fastest Growing Private Companies
Ranked among the 5,000 fastest-growing private companies in America, with 340% revenue growth over three years while maintaining profitability.